Shipping policy
Shipping Policy
Last updated: Dec 20, 2025
Do You Ship Worldwide?
Yes. We ship worldwide and provide tracked shipping for all orders.
Shipping costs, where applicable, are clearly displayed at checkout before payment is completed.
Processing Time
Orders are typically processed within 1 to 2 business days after the order is placed.
Processing time refers to order preparation and fulfillment and does not include shipping transit time.
During high demand periods, holidays, or promotional events, processing times may be slightly extended.
Estimated Shipping Times
Shipping times are estimates and begin after the order has been processed and shipped, not from the date of purchase.
Estimated delivery times are as follows:
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United States: 7 to 15 business days
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Canada: 7 to 15 business days
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Australia: 7 to 15 business days
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Oceania: 7 to 15 business days
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Europe: 7 to 15 business days
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Latin America: 10 to 15 business days
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Other countries: 10 to 15 business days
Delivery times may vary based on location, customs processing, carrier operations, and local postal services.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking updates may take up to 48 hours to appear after shipment.
If your tracking number does not show updates immediately, this does not indicate that your order has been lost.
If you have any questions about tracking, please contact us at support@trycure.shop and we will assist you.
Shipping Confirmation and Delivery Responsibility
An order is considered delivered once the shipping carrier confirms delivery to the address provided at checkout.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delivery issues caused by incorrect or incomplete addresses submitted at checkout.
If a package is marked as delivered by the carrier but not received, customers must contact us within 7 days of the delivery confirmation so we can assist with an investigation.
Unexpected Delays
In some cases, delivery may take longer than the estimated shipping times due to factors beyond our control, including but not limited to:
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Customs clearance delays
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Carrier disruptions or backlogs
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Weather conditions
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Public holidays
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Incorrect address information
Delays caused by these factors do not automatically qualify an order for a refund.
We encourage customers to contact our support team before initiating any payment disputes so we can assist in resolving delivery concerns.
Lost or Delayed Shipments
If an order is significantly delayed beyond the estimated delivery timeframe, please contact us.
We will review the tracking status and, where appropriate, offer a replacement or refund in accordance with our Return and Refund Policy.
Determinations regarding lost shipments are made based on carrier tracking data and investigation results.
Chargebacks and Delivery Disputes
We provide tracked shipping and clear delivery estimates for all orders.
Filing a chargeback while an order is in transit or before the estimated delivery timeframe has passed may delay resolution through your payment provider.
We reserve the right to submit shipping confirmation, tracking records, carrier delivery scans, and customer communications as evidence in response to payment disputes.
Customer Support
For shipping questions or delivery concerns, contact us at:
We provide support 7 days a week and typically respond within 3 to 12 hours.