Privacy policy
Privacy Policy
Last updated: January 11, 2026
Try Cure operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Try Cure is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, retain, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, including when resolving payment disputes, refunds, and chargebacks, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using or accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person.
We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted by applicable law:
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Contact details including name, billing address, shipping address, phone number, and email address
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Financial and payment information including payment method, transaction details, payment confirmation, partial card details provided by our payment processors, and refund history
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Account information including login credentials, preferences, and settings
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Transaction information including products viewed, added to cart, purchased, returned, refunded, canceled, delivery status, and prior order history
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Communications including emails, support tickets, chat messages, and dispute related correspondence
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Device and technical information including IP address, device identifiers, browser type, operating system, network information, and time zone
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Usage and behavioral data including navigation patterns, interaction timestamps, checkout behavior, and fraud risk signals
Personal Information Sources
We collect personal information from the following sources:
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Directly from you when you place an order, contact support, or use the Services
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Automatically through cookies, logs, and similar technologies when you interact with the Services
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From service providers, payment processors, shipping carriers, and fraud prevention partners
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From third parties involved in payment processing, dispute resolution, or fraud detection
How We Use Your Personal Information
We may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
To process payments, fulfill orders, arrange shipping, manage returns and refunds, provide customer support, maintain account records, and improve service reliability and delivery accuracy.
Marketing and Advertising
To send promotional communications and show relevant advertisements, subject to your communication preferences and applicable law.
Security, Fraud Prevention, and Chargeback Management
To authenticate transactions, prevent fraud, investigate suspicious or abusive activity, monitor for refund or chargeback abuse, verify identity, and protect our business and payment processing relationships.
This includes using personal information to respond to payment disputes, chargebacks, retrieval requests, and payment reversals submitted through banks, card networks, or payment processors.
Communicating With You
To respond to inquiries, provide order updates, resolve complaints, and maintain records of communications for customer service, compliance, and dispute resolution.
Legal, Compliance, and Financial Obligations
To comply with legal requirements, enforce our policies, respond to lawful requests, participate in dispute resolution processes, submit evidence to financial institutions, and protect our legal and contractual rights.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
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With Shopify and service providers that support payment processing, fraud prevention, analytics, fulfillment, shipping, customer support, and chargeback management
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With payment processors, card networks such as Visa, Mastercard, and American Express, issuing banks, acquiring banks, and dispute resolution platforms for the purpose of processing payments, refunds, and chargebacks
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With shipping carriers and logistics providers to confirm delivery and provide proof of shipment
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With legal, regulatory, or law enforcement authorities when required by law or necessary to protect our rights
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In connection with a business transaction such as a merger or asset sale
All disclosures are limited to what is reasonably necessary for the stated purpose.
Relationship With Shopify
The Services are hosted by Shopify. Information submitted to the Services may be shared with Shopify and its partners to operate, improve, secure, and protect the Services, including fraud detection and dispute resolution. Shopify may process personal information in accordance with its own privacy policies and compliance obligations.
Children’s Data
The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.
Security and Retention of Your Information
We implement reasonable security measures to protect personal information. However, no system is completely secure.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
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Maintaining account and transaction records
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Complying with legal and financial obligations
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Resolving disputes, chargebacks, refunds, and payment investigations
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Enforcing our policies and protecting our rights
Information related to payment disputes, refunds, chargebacks, fraud investigations, and delivery verification may be retained for longer periods as required by payment processors, card networks, or applicable law.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. These rights may be limited where retention is required for legal compliance, fraud prevention, or dispute resolution.
Deletion requests may be lawfully denied where the information is required to respond to or defend against payment disputes or chargebacks.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, appropriate safeguards such as Standard Contractual Clauses are used.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on this website with an updated effective date.
Contact
For questions, requests, or privacy concerns, contact us at:
For the purposes of applicable data protection laws, Try Cure is the data controller of your personal information.