Refund policy
Last updated: August 13, 2026
Our 60-Day Money-Back Guarantee
At TryCure Organics, we want every customer to feel confident ordering from us. If you are not satisfied with your purchase, you may request a refund within 60 days from the date your order is marked as delivered.
Your product may be opened, used, partially used, or unopened. To receive a refund, the product must be shipped back to our returns warehouse, and the cost of return shipping is paid by you. Your refund is issued once the return has been received. This applies to every return we accept, whether you are claiming the guarantee or you have simply changed your mind.
Refund requests must be submitted within the 60-day guarantee period. Requests submitted after that period are not eligible under this guarantee, except where applicable law provides otherwise.
How it works
1. Try your product. We encourage you to use your product consistently and as directed so you can fairly evaluate it. It does not need to be unopened to qualify.
2. Request your return within 60 days of delivery. Email support@trycure.shop or call +1 (661) 570-5476. Include your order number (or the name and email on the order), the product involved, and a brief note about your experience. We may ask reasonable follow-up questions to verify the order. We will reply with your return instructions and the address of our returns warehouse in Gardena, California, USA.
3. Ship the product back at your own cost. Pack every item from the order, opened or unopened, used or unused, and send it to the return address in your instructions using a tracked shipping service. Keep your postage receipt and send us the tracking number. The return must be posted within 14 days of receiving your return instructions. Return postage is your responsibility and is not reimbursed. We do not provide prepaid return labels.
4. We receive the return and refund you. Once your return arrives at our warehouse and is matched to your order, we issue your refund to the original payment method within 10 business days of receipt. We can only refund a return that reaches us. If a return is lost, undelivered, or sent to any address other than the one in your instructions, we are unable to issue a refund, which is why a tracked service matters.
Return shipping costs
You pay for return shipping on every return, including returns under the 60-Day Money-Back Guarantee. You may use any carrier you like, as long as the service is tracked. You pay the carrier directly; nothing is deducted from your refund for the return itself, and nothing is added to it.
- Returns are shipped to our returns warehouse in Gardena, California, USA. International customers are responsible for the postage and for any customs charges on the return. Mark the parcel as returned goods.
- Return postage, packaging, and any customs charges on the return are not refunded.
- Products sent back without a return request, or to a different address, cannot be matched to your order and may not be refunded.
- The only exceptions are orders that arrive damaged, defective, or incorrect, or that are lost in transit to you. Those are resolved at no cost to you, as described below.
The 60-day deadline
Your request counts as submitted the moment you send it: the clock stops at your submission time, not at our reply. Once you have your return instructions, the product must be posted within 14 days. your submission time, not at our reply.
Refund eligibility
To qualify for a refund under this policy:
- Your request must be submitted within 60 days of confirmed delivery.
You must provide proof of purchase or enough information for us to locate your order.
The purchase must have been made through trycure.shop or another official TryCure Organics storefront that we operate. Purchases from unauthorized resellers are not covered.
The product must be returned to the address in your return instructions, using a tracked service, and must be received by us.
You must provide any information our support team reasonably requests to verify the order or the return.
Damaged, defective, or incorrect items
We will provide a replacement, a refund, or another appropriate resolution at no cost to you, and in these cases you will not be asked to pay for return shipping. For safety and hygiene reasons, do not mail a damaged consumable product back unless our support team asks you to in writing.
Lost or significantly delayed orders
If your order is confirmed lost in transit or has a significant shipping issue, contact us — we will provide a replacement, refund, or another appropriate resolution. See our Shipping Policy for how shipping investigations work.
Exchanges
If you would prefer a different TryCure Organics product, contact support. An exchange is handled as a return of the original order under the process above, with the new product placed as a new order. If you received the wrong product, that is covered under damaged, defective, or incorrect items and costs you nothing.
Subscription and try-before-you-buy orders
For subscriptions, each delivered shipment has its own 60-day guarantee window, starting on the date that shipment is marked as delivered, and each shipment must be returned under the process above to be refunded. Requesting a refund for one shipment does not by itself cancel your subscription; you can cancel at any time as described in our Purchase Option Cancellation Policy.
European Union and United Kingdom customers
If you are in the EU or UK, you have a statutory right to withdraw from a distance purchase within 14 days of delivery, without giving any reason. To exercise it, tell us within that period by email or phone; a clear statement is enough, no special form required. You must then send the product back to us within 14 days of telling us, and you bear the direct cost of returning the goods. We will refund the price paid, including standard outbound shipping, no later than 14 calendar days after we receive the goods back or you provide proof of having sent them, whichever is earlier. Products sealed for health or hygiene reasons lose the statutory withdrawal right once unsealed. Our 60-Day Money-Back Guarantee still applies to opened products under the terms of this policy, including the return requirement.
Refund processing
Approved refunds are issued to the original payment method and cover the amount you paid for the order, including standard outbound shipping. The cost of returning the product to us is not refunded. Please allow up to 10 business days from the date we receive your return for us to process the refund; your bank or card issuer may need additional time before it appears on your statement. Refunds for EU/UK statutory withdrawals are issued no later than 14 calendar days after we receive the goods back. If more than 15 business days have passed since we confirmed receipt and you still do not see it, contact us and we will trace it.
Payment disputes
If anything about an order or charge concerns you, contact us first — our refund process above is faster and simpler than a bank dispute, and requires no paperwork from you. One practical note: if a chargeback is already open on a transaction, payment systems typically lock that transaction, which can prevent us from issuing our own refund until the dispute is closed.
When responding to a payment dispute, we may provide the relevant records — order information, delivery records, refund history, this policy, and related correspondence — to the payment processor or financial institution resolving it. Nothing in this section limits your rights under applicable consumer protection laws or through your payment provider.
Governing law
This policy is governed by the laws of the State of Wyoming and the United States, subject to any mandatory consumer protection laws that apply based on where you live. Nothing in this policy excludes, restricts, or overrides consumer rights that cannot legally be waived.
Customer support
Email: support@trycure.shop
Phone: +1 (661) 570-5476
Business address:
TryCure Organics
3140 W. Main Street
Riverton, Wyoming 82501, United States
Customer support is available 7 days a week and typically responds within 3 to 12 hours.