Refund policy
Last updated: December 20, 2025
90-DAY MONEY BACK GUARANTEE
We stand behind Cure Thyroid Support because we've seen it work for thousands of women who felt dismissed, exhausted, and stuck — even after years of trying everything else.
Here's our promise:
If you give our product a genuine, fair trial — taking it daily as directed (2ml per day, held under the tongue for 30-60 seconds) for the full 90 days — and you honestly don't feel a difference, we will refund every penny you paid. And you can keep the product.
How it works:
1)Use it daily for 90 days. This isn't a "try it once and return it" guarantee. Real change takes time, especially when your body has been struggling for years. We ask that you commit to the full 90 days so the cofactors can build up in your system and do their job.
2) Visit our Guarantee Claim page and fill out the details.
Tell us about your experience — when you started, how consistently you used it, and what you were hoping to improve. We may ask a few follow-up questions to understand your situation better (such as your symptoms, how long you've been dealing with thyroid issues, and what else you've tried). This helps us continue improving and ensures the guarantee is used as intended.
3) We review and respond personally. Every refund request is reviewed by a real person on our team. If we can see you gave it a genuine try and it simply didn't work for your body, we'll approve your refund — no hassle, no hoops. You keep the product either way.
Why do we do this?
Because we believe this product will help the vast majority of women who try it properly. We're not interested in taking money from people it doesn't help. But we also know that real results require a real commitment — not a half-hearted attempt for a few days.
This guarantee is for women who genuinely want to feel better and are willing to give us a fair chance to help. If that's you, there's truly nothing to lose.
Return and Refund policy
We offer a 90 day return and refund policy, which means you have 90 days from the date your order is marked as delivered to request a return or refund.
We strongly encourage customers to contact our support team first so we can resolve any issue quickly and without the need for third party disputes.
Eligibility for Returns
To be eligible for a return:
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The item must be in the same condition as received, unused and in its original packaging
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Proof of purchase is required
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The return request must be submitted within 90 days of confirmed delivery
Returns requested outside this period may not be accepted.
Food-Grade and Consumable Products
Food-grade, ingestible, or consumable products are non-returnable once delivered due to food safety, hygiene, and contamination prevention regulations.
This includes, but is not limited to:
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Dietary supplements
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Herbal extracts
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Powders, capsules, gummies, or liquids
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Any product intended for ingestion or oral use
Returns are not accepted for these items, even if unopened, unless the item arrives damaged, defective, or incorrect.
If your food-grade order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with supporting photos so we can assess the issue and offer a replacement or refund where appropriate.
How to Start a Return
To initiate a return, contact us at support@trycure.shop with your order number and reason for return.
Returns sent without prior authorization will not be accepted.
If your return is approved, we will provide return instructions and, where applicable, a return shipping label.
Refunds Without Returns
For certain cases, including orders confirmed as lost in transit, significantly delayed beyond the estimated delivery window, or damaged upon arrival, we may offer a refund without requiring a physical return.
This determination is made at our sole discretion based on the order status and circumstances.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
For food-grade products, any damage, defect, or incorrect item must be reported within 48 hours of delivery.
We may request supporting information such as photographs or descriptions in order to resolve the issue efficiently.
Non Returnable Items
The following items are not eligible for return:
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Personal care and beauty products once opened or used
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Perishable goods
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Custom or personalized items
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Gift cards
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Sale or clearance items
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Hazardous or flammable materials
If you are unsure whether your item qualifies, please contact support before initiating a return.
Exchanges
If you wish to exchange an item, the fastest option is to request a return for the original item and place a new order once the return is approved.
European Union 14 Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.
Items must be unused, in original condition, and returned with proof of purchase.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
This right does not apply to items exempt under EU consumer law, including opened personal care products.
The 14-day right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed, including food-grade and consumable products.
Refund Processing
Once a return is received and inspected, or a refund is approved without return, we will notify you of the outcome.
Approved refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.
If more than 15 business days have passed since approval, please contact us at support@trycure.shop.
Chargebacks and Payment Disputes
We offer refunds directly and do not require customers to file chargebacks to resolve issues.
If a chargeback or payment dispute is initiated before contacting our support team or while a refund request is under review, the refund process may be paused until the dispute is resolved through the payment provider.
We reserve the right to submit order records, delivery confirmation, customer communications, and refund eligibility information to payment processors and financial institutions to respond to disputes.
Customer Support
For all return, refund, or order related questions, contact us at:
We provide support 7 days a week and typically respond within 3 to 12 hours.
Governing Law
This Return and Refund Policy is governed by and interpreted in accordance with the laws of the jurisdiction in which our business is registered, without regard to conflict of law principles.