Let's get this resolved.

First, tell us what happened with your order. This is how we work out the fastest way to fix it.

Let's check the charge.

This is how our charges show on your bank statement. It is usually a subscription renewal from an earlier order.

What did you cancel?

So we know which charge to look at.

What would you like us to do?

Pick one and we will take care of it.

What would you like us to do?

Pick one and we will take care of it.

Thanks for checking.

Nothing else to do. If you ever have a question about an order, email and a real person will reply.

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We're sorry you're dealing with this.

A few details so we can pull up your order and reach you with the outcome.

Email on the order

Please enter a valid email address.

Phone number

Please enter a valid phone number.

Order number (if you have it)

#

About the charge

Enter it as it appears on your statement, in the currency your bank shows.

Total charged

Please enter the amount on the charge.

Paid with

Please choose a payment method.

Anything else we should know (optional)

Please tell us what you need.

We have got it.

IMPORTANT: Please do not open a separate dispute with your bank or PayPal — it will delay your refund, not speed it up.

Once a chargeback is filed, the card network freezes the payment and we are blocked from refunding you, cancelling the subscription, or reshipping anything until your bank closes its case. That takes up to 90 days, and nobody can shorten it, including us. We settle these within 24 hours.

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