Let's get this resolved.
First, tell us what happened with your order. This is how we work out the fastest way to fix it.
We're sorry you're dealing with this.
Two details so we can pull up your order and reach you with the outcome.
Please enter a valid email address.
Please enter a valid phone number.
What is the order number?
It is in the top-right corner of your confirmation email and starts with #. If you cannot find it, leave it blank and we will look it up from your email.
Please enter your order number, or leave it blank to skip.
What is the total on the charge?
Enter it exactly as it appears on your statement, in the currency your bank shows.
Please enter the amount on the charge.
How was it paid?
This tells us which processor to pull the transaction from, which is the slowest part if we have to guess.
Please choose a payment method.
We have got it.
IMPORTANT: Please do not open a separate dispute with your bank or PayPal — it will delay your refund, not speed it up.
Once a chargeback is filed, the card network freezes the payment and we are blocked from refunding you, cancelling the subscription, or reshipping anything until your bank closes its case. That takes up to 90 days, and nobody can shorten it, including us. We settle these within 24 hours.
TryCure Organics
disputes@trycure.shop